Have a question?

Have a question you want answered immediately? Read our FAQ’s below for the answers to the most commonly asked questions. If you need more advice or have another question, get in touch with your closest UES Hardware Branch, our team is happy to help.

We’ve made our most popular products available online immediately, with the rest of the UES Hardware range available online at a future date. We’ll keep you informed when the whole range is available online for purchase, but until then, contact your local UES Hardware branch here for product purchases for anything not currently listed.

Trade customers will have access to login access for product purchases, technical product information and more, at a later date. We’re working on the ongoing development of the site and will keep you updated about when further functionality is available. 

To become a trade customer, contact your local UES Hardware branch here.

Changes to existing orders, inquiries about order statuses or general enquiries can be made by emailing us here.

If you’ve received an order that is incorrect, please email us here with your name, contact details and order details and we’ll be in touch.

If you wish to return an item because you have changed your mind about your purchase, UES Hardware will offer you an exchange or refund provided that:

  • You return the item within 14 days of purchase;
  • You produce your original UES register receipt, online tax invoice or other adequate proof of purchase at the time you return the item;
  • The item must not have been used or damaged in any way including that:
  • It is in its original packaging, including instruction manuals and all accessories;
  • It is unworn, unopened,  unused and in its original condition
  • The product is not one on which a change of mind return is not available (Read our full returns policy for more information here)

If these requirements are not satisfied, UES Hardware reserves the right not to offer an exchange or refund for change of mind returns.

Read a copy of the complete returns policy here.